Five key principles underpin the Group’s approach to the management and development of human capital:
  • meritocracy - as a system that rewards excellence
  • leadership - a key driver in managing change and people
  • competition - a factor to be embraced and relished
  • best-in-class performance - a key benchmark
  • accountability - delivering on promises.
These principles are embodied in the Performance & Leadership Management appraisal system, which applies the dual criteria of performance and leadership and has been adopted globally throughout the Group. This process serves as the basis for all personnel-related management decisions and is a fundamental element in Talent Management and Succession Planning, which together have resulted in key positions being largely filled by internal candidates.







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